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When I try to set up my account for the first time, I get an error message: "email was already used".
First check that you have a good internet connection, as sometimes this error message is displayed when the app can’t access the internet. If the problem pe...
Fri, 7 May, 2021 at 11:32 AM
My Balance Profile is all green, but my score is in the yellow.
There are a number of possible reasons. If you have just completed a hard workout, your muscles will be fatigued in the short term, leading to a lower score...
Fri, 7 May, 2021 at 11:33 AM
What if I import someone else’s balance score into my app by mistake?
If you share a ZIBRIO scale with others who have not imported their scores into their app, the score will be stored on the scale. When you connect your app ...
Thu, 13 Apr, 2023 at 5:32 PM
How often should I fill in my Balance Profile?
(For users of the free ZIBRIO BalanceCoach app) It will depend on how much in your lifestyle has changed in recent days, but as a general guide it is re...
Fri, 7 May, 2021 at 11:11 AM
I can't do weight training, what else can I do for my balance?
Leg strength is very important for balance, and as we age, we have to work harder to maintain muscle strength.  If weight training isn’t possible for you, ...
Fri, 7 May, 2021 at 11:26 AM
Why do I get an 'llegal authorization exception' error in BalanceCoach?
This means an account was only partially created and you are now trying to make another new account on the same mobile device (smartphone or tablet).  Altho...
Fri, 14 Apr, 2023 at 12:46 PM
"Error saving balance test result"
If you were taking a balance test or adding a score or weight manually and received the message   "Error saving balance test result. Error: A data con...
Mon, 28 Mar, 2022 at 11:09 AM
Can 2 users share the same mobile device (smartphone or tablet) to use the app?
Yes, they can,  however you'll each need to sign into the app before doing a test. To find the log out option, click the three lines top left of you...
Thu, 13 Apr, 2023 at 6:14 PM
Videos show black screen and do not play
If you see a black screen when trying to watch Better Balance videos within the BalanceCoach app, this indicates a possible outage experienced by our video ...
Mon, 6 Mar, 2023 at 2:12 PM
I have a subscription but I cannot watch the premium videos anymore
If you have an active subscription and you suddenly notice the better balance training videos are re-locked, the first thing to do is double-check your subs...
Mon, 6 Mar, 2023 at 2:12 PM