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Why is my “strength” balance profile section still red even though I changed my answers in that section?
Have you completed the strength test?  Click ‘Check my Balance’ on the main screen under your balance profile and select the green circle that says ‘streng...
Fri, 7 May, 2021 at 11:31 AM
When I try to set up my account for the first time, I get an error message: "email was already used".
First check that you have a good internet connection, as sometimes this error message is displayed when the app can’t access the internet. If the problem pe...
Fri, 7 May, 2021 at 11:32 AM
My Balance Profile is all green, but my score is in the yellow.
There are a number of possible reasons. If you have just completed a hard workout, your muscles will be fatigued in the short term, leading to a lower score...
Fri, 7 May, 2021 at 11:33 AM
What if I import someone else’s balance score into my app by mistake?
If you share a ZIBRIO scale with others who have not imported their scores into their app, the score will be stored on the scale and uploaded to the next ap...
Fri, 23 Apr, 2021 at 12:55 PM
How often should I fill in my Balance Profile?
(For users of the free ZIBRIO BalanceCoach app) It will depend on how much in your lifestyle has changed in recent days, but as a general guide it is re...
Fri, 7 May, 2021 at 11:11 AM
I can't do weight training, what else can I do for my balance?
Leg strength is very important for balance, and as we age, we have to work harder to maintain muscle strength.  If weight training isn’t possible for you, ...
Fri, 7 May, 2021 at 11:26 AM
Why do I get an 'llegal authorization exception' error in BalanceCoach?
If you are a professional user of BalanceReport (physical therapy, Home Health users) or BalanceCare (physician, clinical users), and you want to use the Ba...
Fri, 11 Feb, 2022 at 10:42 AM
"Error saving balance test result"
If you were taking a balance test or adding a score or weight manually and received the message   "Error saving balance test result. Error: A data con...
Mon, 28 Mar, 2022 at 11:09 AM
Can 2 users share the same device?
Yes, they can,  however you'll each need to sign into the app before doing a test. To find the log out option, click the three lines top left of yo...
Wed, 6 Apr, 2022 at 5:06 PM