Do you find that your scale doesn't respond when you 'tap' on it to wake it up?

The accelerometer in you scale is optimized for better battery life, which means that you need to give it a sharp tap with your foot to wake it once it's gone to sleep. A slow pressing in the center of the scale may not 'wake it up', so it's better to tap or jab the center of the scale sharply, to ensure your scale wakes up.

If you have moved your scale since last using it, please make sure you have tared it, by tapping sharply otherwise weight and balance measurements may not be accurate. 

The taring sequence should look like this: 

  • Press or tap the center of your scale sharply with one foot
  • The scale will make a 'beep' sound and display will show '- - -'
  • Wait - do not step onto the scale until after you see '0.0' on the display
  • Stand on your scale
  • Your scale will show your weight
  • If you remain standing still, after 5 seconds your scale will countdown 3,2,1 and the balance test will begin
  • Remain standing still on your scale until you hear the final beep which indicates the test is complete
  • Your scale will display your score

If you step onto the scale while '- - -' is showing on the display, the scale will calibrate your weight as zero, and will therefore not show your actual weight or initiate a balance test. 

If this happens by mistake, just redo the sequence as above, and your scale will once more show your weight and then be able to conduct a balance test.